KANA is committed to the protection of personal data processed as part of its online sales business.
In the interest of full transparency, KANA has defined this data protection policy so that any customer, as an individual, can at any time be aware of the commitments made and the practices applied to their personal data.
Therefore, please take a moment to read the following policy, which explains how we collect, use, disclose and transfer the personal information you provide to us on our Website, when you contact us by phone, or when you interact with us on social media.
The contact is: email@example.com KANA SAS, with a capital of 10,000 euros, registered in the Paris Trade and Companies Register under the number 832 361 190 RCS Paris, and the Intra-Community VAT number FR 69 832 361 190
Personal data is any information about an individual that allows that individual to be identified. It does not include data from which identifying information has been removed (anonymous data). We may collect, use, store and transfer different types of data about you. We have grouped them as follows:
- Identity data, which includes first name, maiden name, last name, user name or similar identifier, title and date of birth.
- Contact data, which includes postal address, e-mail address and telephone numbers.
- Technical Data, which includes your Internet Protocol (IP) address, login data, browser type and version, time zone and location, browser plug-in types and versions, platform and operating system, and technologies on the devices you use to access the Website.
- Usage Data, which includes information about how you use our Website.
- Marketing and Communications Data, which includes your preferences for receiving marketing messages from us and from third parties.
We do not collect special categories of personal data about you (which include details of your background, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic and biometric data). We also do not collect information about criminal convictions or offences.
4. SOCIAL NETWORKS
If you participate in Karine Augis’ activities on social networks, such as Instagram, Pinterest, Facebook, it is your responsibility to check the security and confidentiality settings of the sites concerned, as well as their conditions of use.
5. WHY WE COLLECT YOUR PERSONAL DATA AND HOW WE USE IT
Karine Augis may collect and use users’ personal information for the following purposes
1 – to improve the service offered: The information you provide helps us to respond to your requests in the most efficient way possible, and contributes to improving the quality of the services provided by Karine Augis.
2 – to personalize the user experience: We may use information in the aggregate to understand how our users use the services and resources provided on our Site, so as to make navigation more fluid and intuitive.
3 – to enhance our Website: we may use the feedback you provide to improve our products and services, and the information about them on the Website.
4 – send periodic e-mails: we may use the e-mail address to respond to users’ questions and requests. If the user decides to subscribe to our newsletter, they will receive emails that may include company news, updates, information on related products or services. If at any time the user wishes to unsubscribe from receiving the newsletter, we include detailed unsubscribe instructions at the bottom of each email.
The user can also contact us by e-mail at firstname.lastname@example.org in case of problems.
6. SHARING YOUR PERSONAL DATA
We may share your personal data, with your consent, with internal or external third parties. We will only use your personal data for the purposes for which we collected it, unless we reasonably believe it is necessary for another purpose consistent with the original purpose. We do not rent, sell or share your personal information with other persons or non-affiliated companies.
We require all third parties to ensure the security of your personal data and to process it in accordance with applicable law. We do not allow our third party service providers to use your personal data for their own purposes and only allow them to process your personal data for specific purposes and in accordance with our instructions. Please note that we may process your personal data without your knowledge and consent in accordance with the above rules, if required or permitted by law.
7. PROTECTION OF YOUR INFORMATION
We will retain your data for as long as you remain a customer and also afterwards, in order to respond to any queries, complaints, or to maintain any data necessary to meet legal, accounting or analytical requirements. We may also retain your data for research or statistical analysis.
8. RETENTION OF YOUR INFORMATION
Nous conserverons vos données aussi longtemps que vous restez client mais aussi après, afin de répondre à toutes questions, plaintes, ou bien pour maintenir toutes les données nécessaires afin de répondre à des exigences légales, de comptabilité ou analyses. Nous pouvons aussi conserver vos données pour de la recherche ou des analyses statistiques.
10. HOW TO CONTROL OR DELETE COOKIES
You can set your browser to refuse all or some cookies, or to alert you when websites use or access cookies. If you disable or reject cookies, please note that some parts of this website may not be accessible or function properly.
For more information about cookies, including which cookies have been placed on your computer or mobile device, and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
11. YOUR RIGHTS UNDER THE LAW ON INFORMATION TECHNOLOGY AND FREEDOM
You have the right to request access to the personal information we hold about you in our records, to correct any inaccuracies and to update any outdated information. In certain circumstances, you have the right to request the erasure of your personal information or a restriction on its use. You have the right to object to our processing of your personal information in certain circumstances. In particular, you can ask us to stop sending you direct marketing communications at any time (although please note that we may continue to send you service-related (i.e. non-commercial) communications, such as email updates on the status of your order. If you wish to exercise any of these rights, please write to us at the address below. You may unsubscribe from email marketing communications at any time by sending an email to the address below in the “Contact Us” section or by clicking on the “unsubscribe” link in Karine Augis’ marketing emails. If you have any concerns about how we are using your information, please feel free to contact us using the contact information below and we will do our best to resolve your concern. After investigating your complaint, we will respond to you in writing within a reasonable period of time, setting out the remedies we propose. If you believe that we have processed your personal information in a way that is unlawful or contrary to your rights, you also have the right to lodge a complaint with a European Data Protection Authority in the place where you live or work, or in the jurisdiction where the processing took place.
12. FREE OF CHARGE IN PRINCIPLE
You will not be charged for accessing your personal data (or for exercising your other rights). However, we may charge you a reasonable fee if your request requires it.
13 – COMPLAINTS TO THE SUPERVISORY AUTHORITY
Each data subject has the right to lodge a complaint with a data protection supervisory authority in the country concerned.
In France, this authority is the CNIL, here are its contact details:
– Website: https://www.cnil.fr/
– Telephone: 01 53 73 22 22
– Postal address: 3, place Fontenoy TSA 80715, 75334 PARIS Cedex 07
14. WHAT WE CAN ASK OF YOU
We may ask you for specific information to enable us to confirm your identity and to enable you to exercise your right of access to your personal data (or any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it. We may also contact you for further information about your request to speed up our response.
15. RESPONSE TIME
We try to respond to all legitimate requests within one month. However, this may take longer than one month if your request is particularly complex or if you have submitted several requests. In this case, we will inform you of the progress of your request.
16. YOUR OBLIGATION TO INFORM US OF CHANGES
It is important that the personal data we hold about you is accurate and up-to-date. Please inform us if your personal data changes during your relationship with us.
17. CONTACT US
Mail: or by post to 33 avenue Victor Hugo75116 Pars rue Berthier.
This policy is governed exclusively by French law.