General Terms and Conditions of Sale


The company’s website, whose address is httpswwa(the “Site”), is an e-commerce platform created, developed and managed by SAS KANA, whose registered office is located at 33 avenue Victor Hugo 75116 Paris – France, registered with the Paris Trade and Companies Register under number 832 361 190.

These General Terms and Conditions of Sale (the “GTCS”) create a contract between the client (“Client”, “you” or “your”) and Karine Augis. The Client is a final consumer, a natural person (and not a company) with full legal capacity who places an Order on the site for any purpose other than professional use, resale or distribution. An “Order” is defined as the commitment to purchase all the Items selected by the Customer via the Site’s e- commerce service. The “Items” are the fashion products offered for sale on the site.

All purchases for professional use, resale or distribution are strictly prohibited, and anyone who does not fall within the definition of Customer should contact Karine Augis’ Customer Service at the following address: for further information.

Please read these GTC carefully to ensure that you, as a Client, understand each of its provisions correctly. By placing an order on the Site or by any other means offered by Karine Augis, you agree to be contractually bound to Karine Augis and to be bound by the provisions of these GTC and the Karine Augis Privacy Policy, which apply generally to all use of the Site. Thus, the validation of an Order following the ordering procedure proposed on the Site implies acceptance of the GTC and the associated fees.

Karine Augis reserves the right to modify these GTC at any time and at its sole discretion, taking into account possible changes to the site and regulations. The new GTC will, where applicable, be brought to the attention of the Client by online modification. The GTC applicable to any sale are those appearing on the Site at the time the Order is placed.

These GTC take precedence over any other document.


The items offered for sale are those which appear on the Site on the day the Customer consults the Site, subject to availability. We reserve the right, at any time, to withdraw any product on sale on the Site.

Information on the availability of Items is updated automatically in real time. However, Karine Augis cannot be held responsible for an error in the update, regardless of its origin. In this respect, Karine Augis cannot be held responsible for the cancellation of an Order for an Item due to the exhaustion of stocks. In the event that an item is unavailable after an Order has been placed, the Client will be informed by e-mail and the order will be automatically cancelled. We will then propose a new delivery date or an equivalent product or a refund of the Article.

The characteristics of the Items sold on the Site (photographs, descriptions of the Items, etc.) may vary over time. Only the characteristics of the Item displayed at the time of the Order shall be taken into account by the Client. In the event of errors or omissions relating to the description of an Item, Karine Augis’ liability is limited to the reimbursement of reasonable costs incurred by the Client in returning the Item.


3.1 – Prerequisites

The placing of an Order on the Site is subject to compliance with the procedure set up on the Site, which includes successive stages leading to the validation of the Order. It implies an obligation to pay.

In order to place an Order for Items on the Site, the Customer is informed that he/she must :

Be at least 18 years old;

To be legally capable of purchasing the products ordered;

Be the holder of the bank card used to pay for the Order or, failing that, be duly authorised to use it to pay for the Order.

The Client guarantees Karine Augis that he/she meets all of these conditions and that the bank account associated with the payment method used on the Site to pay for the Order is sufficiently funded to meet his/her purchase obligation.

3.2 – Ordering process

The Customer may select as many items as he/she wishes to add to the basket (the “Basket”). The Basket shall contain a summary of the Items selected by the Customer, together with the prices and charges relating thereto. The Customer may freely modify the Basket before validating his/her Order. Validation shall constitute proof of the Customer’s validation of the entirety of the Order and of the due date for the sums owed in execution of said Order, as well as full and unreserved acceptance of the entirety of these Terms and Conditions and of the quote relating to the Order.

A confirmation email will be sent to the Customer. To this end, the Customer formally accepts the use of electronic mail to confirm the content of his Order and to receive his invoice by dematerialised means.

The Order shall only become final once the Customer has paid the full price of the Order.

If the Client does not receive an e-mail following his/her Order, it is the Client’s responsibility to contact Karine Augis’ customer service as described in article 15 of the GTC. Karine Augis may not be held responsible in the event of a data entry error or transmission of a data entry error that prevents the delivery of the confirmation e-mail and/or the Articles.

For any questions relating to the follow-up of an Order, the Customer should consult his/her Account on the Web Site or contact customer service as described in article 15 of the GTC.

Karine Augis reserves the right to make the confirmation and/or delivery of the Order subject to other conditions, to suspend it or to refuse it in the following non-limited cases:

Incomplete or incorrect order forms ; Communication of manifestly erroneous data ;

Non-payment of previous deliveries or refusal of authorisation by the buyer’s bank or financial institution; Orders for an abnormally high number of leather goods ;

Orders for an abnormally high total amount ;

Delivery to be made in a geographical area where the risks would be unreasonable, either due to unreliable transport or distribution, or due to force majeure (wars, riots, strikes).

The Customer may obtain the invoice for any Order by specifying the e-mail address to which the invoice should be sent.


Unless otherwise stipulated, all prices of the Articles mentioned on the site are indicated in euros, with sales taxes / VAT applicable in France included but not including :

Delivery costs, the amount of which is specified before the Order is validated on the Site in Article 7 Deliveries.

Any costs incurred by the customer for telephone calls to the customer service department and/or electronic communications required to place an Order for Items through the Site.

The prices take into account any discounts applicable on the day of the Order.

Any new taxes or contributions, in particular environmental ones, may be passed on to the sale price of the Articles.

Karine Augis reserves the right to modify the prices of the Items at any time, the Items being invoiced on the basis of the prices in force at the time of validation of each Order, subject to availability.

The price of the Articles invoiced to the Customer is the price indicated in the Order confirmation sent to the Customer by e-mail. The price is only payable in full, in one instalment.

The items remain the property of Karine Augis until full payment has been received.

Karine Augis makes every effort to ensure that all details, descriptions and prices that appear on its site are accurate, but errors may occur. If an error is found in the price of the Items ordered by the Client or in the costs associated with the purchase, Karine Augis will inform the Client as soon as possible by e-mail and will give the Client the choice of reconfirming the order at the actual price or cancelling it.

If we are unable to contact you using the contact details you provided during the Order process, we will cancel the Order and inform you in writing.

If we accept your Order in error and process it where there is an error in the prices quoted or delivery charges, we may cancel the supply of the product and refund any money you have paid. Please note that changes in the law between the date of placing your Order and the date of receipt of a written Order and Despatch Confirmation may result in changes to the charges for your Order. If the resulting change results in an increase in the taxes charged to you, we will contact you and ask you to reconfirm your Order.


Items are payable in cash at the time of the actual Order. Thus, the Order shall only be executed once the Customer has paid the amount of the Order in full.

The payment of the Articles is carried out on line by means of a protected system of payment on line. Orders can be paid by credit card (CB, Visa, MasterCard, Eurocard, Maestro), via Paypal.

Please note that there is no obligation to have a Paypal account to make a payment. You can pay directly on the Paypal platform with your credit card (CB, Visa, MasterCard, Eurocard, Maestro).

The Order shall be executed after the bank payment centre has given its approval. If the latter agrees, the account will be debited immediately and the Order validated. In the event of refusal, the Order shall be cancelled.

Receipt of the confirmation email from Karine Augis confirms that your Order has been processed. The email confirmation of the electronic payment acts as an invoice.

The date of validation of the Order corresponds to the date of payment by credit card online.

The data recorded and kept by Karine Augis constitutes proof of payment of the Order and of all sales made.


The transfer of ownership of the Article only takes place after full payment of the price of the Article, regardless of its delivery date.

The transfer of risk takes place at the moment the Article is delivered to the Customer, if he is a private individual. The date indicated on the delivery document is valid proof of the delivery date.


Deliveries are made in Metropolitan France. Items in stock will be dispatched within a maximum of ten (10) working days after your Order has been registered.

The Sales Order shall be dispatched at the Client’s own expense to the Client’s home or to the address indicated by the Client during the ordering process. It is the Client’s responsibility to verify the accuracy of the information provided in the Order.

The average delivery times from the time the Order is dispatched are as follows:

2 to 5 working days by Colissimo for Metropolitan France.

However, delivery may be delayed for reasons beyond our control. In this case, we undertake to keep the Customer informed of the situation.

The delivery of the Articles takes place only during the 5 working days (no delivery will be carried out during the weekend or legal holidays). The Customer is informed that any order placed on the site on Friday afternoon will not be processed until the following Monday.

Delivery charges Delivery charges

Shipping costs are indicated in the “DELIVERY DETAILS” step of the order process. They depend on the total amount of your order.

The Client is hereby informed that the products are delivered by Colissimo and therefore authorises Karine Augis to transmit his/her personal data to Colissimo in order to enable the latter to send the Client’s Order to the delivery address indicated when the Client placed the Order.

The Customer is hereby informed that it is his/her responsibility to provide all the details necessary for the proper delivery of his/her Order and the Items ordered (access code, access specification such as building, floor, etc.).

If the Customer is absent at the time of delivery, a notice of delivery will be left in the letterbox.

Delivery shall be deemed to have taken place as soon as the Order is made available to the Customer by the carrier. The control system used by the carrier shall be deemed authentic.

Karine Augis accepts no responsibility for loss, theft, damage or delay in delivery due to errors or disruptions attributable to the carrier. In such cases, the Client must take the appropriate steps directly with the postal services or the carrier.


The Customer has a period of 14 (fourteen) calendar days from the day after the Delivery to indicate that he wishes to make use of his right of withdrawal. After this period of 14 (fourteen) days, the sale is firm and final and no return is possible.

The Customer shall communicate his/her decision to withdraw by sending an e-mail to the address in which the Customer shall specify his/her surname, first name, Order number and references of the Article(s) he/she wishes to return.

Shipping costs for returns are at the Customer’s expense and are non-refundable, unless the item delivered does not conform to the Order. In this case, the Customer shall write to in order to receive a pre-paid return label.

Karine Augis cannot be held responsible for any loss or damage that occurs during transport, and it is therefore recommended that the Client use a tracking service. In the event of loss or damage during transport, the Client must contact the carrier directly.

The return address is: KANA 33, avenue Victor Hugo – 75116 Paris – France

If the Items are not received at the address indicated above, Karine Augis will not be able to process the return.

Refunds will be made provided that Karine Augis has been able to recover the Articles initially delivered in their original packaging, which are new, unworn, undamaged or damaged.

Once the returned items have been verified, Karine Augis undertakes to reimburse the Client as soon as possible and at the latest within 14 (fourteen) calendar days following the date of receipt of the return package, using the same means of payment as the one used to pay for the Order.

If the Client fails to comply with the GTC, Karine Augis will not be able to reimburse the Items concerned.

Refunds are made in Euro. Any additional costs related to the conversion of foreign currencies are to be borne by the Customer. This return and refund procedure is exclusive of any exchange.


Article not in conformity with the Order or with an apparent defect
The presence of an apparent defect on an Article must give rise to a complaint by e-mail (contact@karineaugis. com). Any complaint must explain the defect concerned. Failing this, no complaint is admissible and no return or exchange is possible.

The Item must be returned, in its original packaging, new with the original Order references and a copy of the complaint to KANA’s head office after sending an e-mail stating the apparent defect of the Item mentioned above.

Depending on the content of the Customer’s complaint, cases of apparent defects give rise either to the establishment of a credit note for the benefit of the Customer, or to the replacement of the Article, or to the outright reimbursement of the Customer within 14 (fourteen) days. If the return procedure is not respected, no exchange or refund or credit note is possible.

In addition, Karine Augis guarantees consumers against defects in conformity (articles L. 217-4 et seq. of the French Consumer Code) and latent defects (articles 1641 et seq. of the French Civil Code) for the Items sold on the Site under the following conditions:

9.1 – Non-compliance

The Customer: benefits from a period of 2 (two) years from the delivery of the Article to act on the lack of conformity of the Article; is exempted from proving the existence of the lack of conformity of the good during the 6 (six) months following the delivery of the Article; and may choose between repairing or replacing the Article, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code.

If repair and replacement of the goods are impossible, and in particular if the item is no longer available in stock at the time when the Customer claims that the item is not in conformity, the buyer may return the goods and have the price returned or keep the goods and have part of the price returned.

9.2 – Hidden defects

The Customer may invoke the legal guarantee for hidden defects in the item sold, within the meaning of Articles 1641 et seq. of the Civil Code, in the event that a hidden defect, prior to the sale and inherent in the item sold, renders this item unfit for its intended use or reduces this use to such an extent that the Customer would not have acquired it, or would have given a lower price for it, if he had known about it.

A latent defect must be a defect which a thing, even a used thing, should not have. Thus, the guarantee for hidden defects cannot be upheld when the defect is only the result of normal wear and tear of the thing or of its prolonged use or when the defect comes from a misuse of the thing.

The legal guarantee for hidden defects allows the Customer, within a period of 2 (two) years from the discovery of the defect, either to keep the Article and ask for a reduction of the price, or to return the Article and ask for the reimbursement of the price paid, in accordance with Article 1644 of the Civil Code.


Karine Augis may not be held responsible for the delay or non-execution of the Order if this is due to a technical cause or any other cause beyond its control. In this case, the site is entitled to delay transport and delivery, or to cancel the Order.

Karine Augis declines all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery.

Karine Augis shall not be held liable for any direct or indirect damage that may result from access to or use of the Site and/or its information, including inaccessibility, loss of data, damage, destruction or viruses that may affect the Client’s computer equipment and/or the presence of viruses on the Site.

We endeavour to provide reliable content on the Site, however, despite our best efforts, we cannot guarantee that the Site is free from inaccuracies or omissions and we shall not be liable for any errors or omissions or for the unavailability of information and services.

The Site may contain hypertext links that direct users to other sites. Karine Augis may not be held liable for the content of these websites if they contravene the legal and regulatory provisions in force, or for the consequences of their use by the user.

Karine Augis is not responsible for the fraud or negligence of its employees, subcontractors and implementing agencies.

Force majeure

Karine Augis’ liability is expressly excluded, and a breach of its obligations or a violation of these GTCs may not be invoked against Karine Augis, in the event of losses, damages or delays suffered by the Client resulting from causes beyond the control of Karine Augis, such as, but not limited to, cases of force majeure, wars, invasions, insurrections, riots, civil or military wars, floods, fires, natural disasters, explosions, government actions, terrorist threats and acts, national emergencies, revolutions, epidemics, lockouts, strikes and other labour disputes (whether related to Karine Augis’ employees or not), constraints or delays affecting the carrier, inability or delay in obtaining adequate and suitable materials, telecommunication failures or power failures. By accepting the Item upon receipt, the Client is deemed to have waived all claims against Karine Augis for loss or damage resulting from any delay in delivery.


All intellectual property rights to the Site and its content belong exclusively to Karine Augis. Any reproduction, use or modification, in whole or in part, of any element of the Site, in any form whatsoever, may not be made without the express authorisation of Karine Augis, who reserves the right to take legal action under intellectual property law.

The Client is granted a limited licence, including the consultation and use of the Site on a personal basis, and excluding the downloading or modification of its contents, in whole or in part, without the express written consent of Karine Augis. This licence excludes any use of the Site for commercial purposes or resale, any retrieval and use of product descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, indexing robots or data collection and extraction tools. You may not reproduce, duplicate, copy, sell, or otherwise exploit all or part of the Site for commercial purposes without express written permission. You may not use techniques that allow you to incorporate any trademarks, logos, proprietary information (including images, text, page layouts or forms) belonging to Karine Augis without express written permission. It is forbidden to use meta tags or any other “hidden text” using the name or trademark without express written permission.

Any total or partial reproduction or use of the “Karine Augis” brand without prior written authorisation from its owner is prohibited.


Karine Augis may send Clients information about Articles and commercial offers by mail, e-mail, SMS, telephone or via the web spaces managed by Karine Augis on social networks, subject to prior acceptance.

The Customer may at any time object to these commercial prospecting mailings free of charge:

– by mail or telephone, by sending an unambiguous statement to e-mail contact@karineaugis. com or at the following address KANA 33, avenue Victor Hugo 75116 Paris – France ;

– if by e-mail, by clicking on the “unsubscribe” link at the bottom of each e-mail;

– if by sms, by replying STOP to the sms; and

if via all the web spaces managed by Karine Augis on the social networks, by unsubscribing from the Karine Augis page


If one or more of the provisions of the GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions shall retain all their force and scope.


The GTC are subject to French law.

In the event of a dispute, the Client and Karine Augis may resort to conventional mediation. In this respect, Karine Augis informs the Client of the existence of alternative dispute resolution methods such as mediation or arbitration. The Client may contact the European Commission’s online dispute resolution platform at the following address:

Any dispute relating to the execution or breach of a sale, the interpretation, execution or termination of these GTC shall be submitted, in the absence of amicable agreement, to the legally competent courts.


If you have any questions about ordering items online, please write to us at We will do our best to respond to you as soon as possible.