Deliveries and returns
Shipment of your package
Deliveries are made in Metropolitan France. Items in stock will be dispatched within a maximum of ten (10) working days after your Order has been registered.
Orders are delivered at the Customer’s expense, to the Customer’s home address or to the address indicated by the Customer during the ordering process. It is the Client’s responsibility to verify the accuracy of the information provided in the Order.
From the moment the Order is dispatched, the average delivery time is as follows
2 to 5 working days by Colissimo for Metropolitan France.
However, delivery may be delayed for reasons beyond our control. In this case, we undertake to keep the Customer informed of the situation.
The delivery of the Articles takes place only during the 5 working days (no delivery will be carried out during the weekend or legal holidays). The Customer is informed that any order placed on the site on Friday afternoon will not be processed until the following Monday.
The delivery costs are indicated at the stage – “DELIVERY DETAILS” of the order process.
They depend on the total amount of your order.
The Client is informed that products are delivered by Colissimo and therefore authorises Karine Augis to transmit his/her personal data to Colissimo for the purpose of
The Client is informed that the delivery of products is carried out by Colissimo and therefore authorises Karine Augis to transmit his/her personal data to Colissimo in order to enable the latter to deliver the Order to the delivery address provided by the Client at the time of placing the Order.
The Client is hereby informed that it is his/her responsibility to provide all the details necessary for the proper delivery of the Order and the Items ordered (access code, access specifications such as building, floor, etc.).
If the Customer is absent at the time of delivery, a notice of delivery will be left in the letterbox.
Delivery shall be deemed to have taken place as soon as the Order is made available to the Customer by the carrier. The control system used by the carrier shall be deemed authentic.
Karine Augis accepts no responsibility for loss, theft, damage or delay in delivery due to errors or disruptions attributable to the carrier. In such cases, the Client must take the appropriate steps directly with the postal services or the carrier.
How to return your item?
The Customer has a period of 14 (fourteen) calendar days from the day after the Delivery to indicate that he/she wishes to make use of his/her right of withdrawal. After this period of 14 (fourteen) days, the sale is firm and final and no return is possible.
The Customer shall communicate his/her decision to withdraw by sending an e-mail to the address firstname.lastname@example.org, in which the Customer shall specify his/her surname, first name, Order number and references of the Article(s) he/she wishes to return.
Shipping costs for returns shall be borne by the Customer and shall not be refunded, unless the item delivered does not conform to the Order. In this case, the Client must write to email@example.com in order to receive a prepaid return label.
Karine Augis cannot be held responsible for any loss or damage that may occur during transport, and it is therefore recommended that the Client use a tracking service. In the event of loss or damage during transport, the Client must contact the carrier directly.
The return address is: KANA, 24 avenue Wagram 75008 FRANCE
If the Items are not received at the address indicated above, Karine Augis will not be able to process the return.
Reimbursement will be made provided that Karine Augis has been able to recover the items initially delivered in their
original packaging (plastic packaging), which are new, unworn, and not damaged.
Once the returned items have been checked, Karine Augis undertakes to reimburse the Client as soon as possible and at the latest within 14 (fourteen) calendar days following the date of receipt of the return package, using the same means of payment as that used to pay for the Order.
If the Client fails to comply with the GTC, Karine Augis will not be able to reimburse the Items concerned.
Refunds are made in Euros. Any additional costs related to the conversion of a foreign currency shall be borne by the Client.
This return and refund procedure is exclusive of any exchange.